Shipping Policy

Shipping Policy – Jully Voss

Last updated: October 2025

At Jully Voss, we are committed to providing a reliable, transparent, and efficient delivery service for all orders placed through our website www.jullyvoss.com. This policy outlines our shipping coverage, processing times, delivery costs, and procedures for handling delivery-related issues.

1. Shipping Coverage

We currently deliver exclusively within the United Kingdom, including Mainland England, Wales, Scotland, and Northern Ireland.
At this time, we do not deliver to PO Boxes, BFPO addresses, or international destinations.

2. Logistics Partner

Jully Voss is a brand operated by R&DN Empreendimentos Limited, a company registered in England & Wales.
We work with trusted UK courier partners to ensure secure and timely delivery. The courier is selected based on the destination and operational conditions at the time of dispatch.

3. Order Processing

All orders are processed within 1 to 2 working days after payment confirmation.
Orders placed on weekends or UK public holidays will be processed on the next working day. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

4. Delivery Times

Standard delivery generally takes between 5 and 9 working days from the date of dispatch.
Taking into account processing time, the estimated total delivery timeframe is 6 to 11 working days from the date of order confirmation.
Delivery times are indicative and may vary during busy periods (such as holidays, sales events) or due to unforeseen courier or weather delays.

5. Delivery Costs

• Standard Delivery: Free of charge for all UK orders.

• Insured Delivery: £3.21. This option includes full coverage against loss or damage during transit. In the unlikely event of loss or damage, a full refund or replacement will be provided at no cost to the customer.

All applicable shipping fees are displayed clearly before payment confirmation.

6. Order Tracking

Once dispatched, a shipping confirmation email containing the courier’s name and tracking number will be sent to the customer.
Orders can be tracked directly on the courier’s website.
For security reasons, delivery addresses cannot be changed once an order has been confirmed.

7. Missed Deliveries and Redelivery

If the customer is unavailable at the time of delivery, the courier will leave a notification or redirect the parcel to a local collection point.
If the parcel is not collected within the timeframe specified by the courier, it may be returned to Jully Voss.
Additional shipping charges may apply for redelivery requests.

8. Incorrect or Incomplete Address

It is the customer’s responsibility to provide a complete and accurate shipping address.
If an incorrect or incomplete address results in a return, reshipping costs will be charged to the customer.
Refunds cannot be processed until the returned parcel has been received by Jully Voss.

9. Lost, Damaged, or Missing Orders

In case of a missing, incomplete, or damaged parcel, customers must contact our Customer Care team within 48 hours of the delivery date or expected delivery date at support@jullyvoss.com.
An investigation will be initiated with the courier, and an appropriate solution will be provided (replacement or full refund).
Photographic evidence of the packaging and product may be required.

10. Receipt of Goods

Upon receiving a parcel, customers are advised to check the contents and condition of the products.
Any issue related to missing, damaged, or incorrect items must be reported within 48 hours of delivery.

11. Contact Information

For any questions regarding shipping, delivery times, or tracking, please contact:

Jully Voss – Customer Care
Email: support@jullyvoss.com
Phone: +44 7480 736725
R&DN Empreendimentos Limited
Unit 155047 – Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom