General Conditions of Sale
General Conditions of Sale – Jully Voss
Last updated: October 2025
These General Conditions of Sale (“Conditions”) govern all sales made on the website www.jullyvoss.com, operated by R&DN Empreendimentos Limited (Company Number: 16677592), registered in England and Wales. By placing an order, you confirm that you have read, understood, and accepted these Conditions in full.
1. Company Information
Registered Name: R&DN Empreendimentos Limited
Trading Name: Jully Voss
Company Number: 16677592
Incorporation Date: 28 August 2025 (Companies House, Cardiff)
Registered Office:
Unit 155047 – Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom
Email: support@jullyvoss.com
Phone: +44 7480 736725
2. Scope of Application
These Conditions define the contractual relationship between Jully Voss and its customers. They apply to all online purchases made on the Jully Voss website and prevail over any other terms unless expressly agreed in writing by Jully Voss.
3. Products and Availability
All products displayed on the website are described as accurately as possible, including details of materials, sizes, and colours.
Images are for illustrative purposes and may show minor variations from the actual product.
All products are subject to availability. In the event of stock shortage after order confirmation, customers will be notified and offered an alternative or a full refund.
4. Prices and Payment
Prices are listed in British Pounds (£), inclusive of applicable UK VAT.
Delivery charges, if any, are indicated clearly before payment confirmation.
Accepted payment methods include major credit and debit cards, as well as other secure options available at checkout.
Payments are processed securely through certified PCI-DSS compliant providers.
Jully Voss reserves the right to cancel or suspend any order in cases of suspected fraud, non-payment, or inaccurate customer information.
5. Order Process
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Select desired products and add them to your shopping cart.
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Confirm your order by proceeding to checkout and providing accurate details.
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Review and accept these Conditions before completing your payment.
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Once payment is validated, you will receive an email confirmation.
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When your order is dispatched, a tracking number will be sent by email.
An order becomes legally binding only once payment has been confirmed and Jully Voss has issued the order confirmation.
6. Delivery
Processing Time: Orders are prepared and dispatched within 1–2 working days.
Delivery Time: Estimated between 5–9 working days for all UK deliveries.
Delivery Options:
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Standard Delivery (Free) – Tracked delivery within 5–9 working days.
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Insured Delivery (£3.21) – Tracked delivery with full insurance against loss or damage during transit.
Delays caused by events outside our control (e.g. strikes, weather, or force majeure) do not entitle customers to compensation.
7. Transfer of Ownership and Risk
Ownership of products passes to the customer once full payment is received.
Risk of loss or damage transfers upon delivery to the shipping address provided by the customer.
8. Returns and Refunds
Customers have 30 days from delivery to request a return.
Returned items must be unused, unworn, and in their original condition with tags and packaging intact.
Returns within the United Kingdom are free of charge, and a prepaid label will be provided.
Refunds are processed via the original payment method within 7–10 working days of receiving and inspecting the returned item.
Non-returnable items:
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Underwear, hosiery, and swimwear (if hygiene seals are removed);
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Personalised or custom-made products.
For defective, damaged, or incorrect items, please contact support@jullyvoss.com within 48 hours of receipt.
9. Customer Responsibilities
Customers must ensure that all information provided during checkout is accurate and complete.
Jully Voss cannot be held liable for failed deliveries resulting from incorrect addresses or incomplete information.
Customers must use the website lawfully and must not engage in fraud, misuse, or any activity violating applicable laws.
10. Liability
Jully Voss shall not be held liable for indirect or consequential damages.
Our liability is strictly limited to the value of the purchased goods.
Nothing in these Conditions excludes liability for fraud, death, or personal injury caused by negligence.
11. Force Majeure
Jully Voss will not be responsible for any delay or failure to perform its obligations when such delay or failure results from circumstances beyond reasonable control, including but not limited to natural disasters, strikes, wars, or government restrictions.
12. Governing Law and Jurisdiction
These Conditions are governed by the laws of England and Wales.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Amendments
Jully Voss reserves the right to modify these Conditions at any time.
Changes will apply to future orders and will be published on www.jullyvoss.com with an updated revision date.
14. Contact
For any questions regarding these Conditions or your purchase, please contact:
Jully Voss – Customer Care
Email: support@jullyvoss.com
Phone: +44 7480 736725
R&DN Empreendimentos Limited
Unit 155047 – Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom