Refund Policy

Refund and Return Policy – Jully Voss

Last updated: October 2025

At Jully Voss, customer satisfaction is a top priority. If for any reason you are not fully satisfied with your purchase, you may request a return or refund under the terms detailed below.

1. Right of Withdrawal

In accordance with UK consumer law, you have the right to withdraw from your purchase within 14 days from the date of delivery, without the need to provide a reason or pay any penalty.
Jully Voss extends this period to 30 days from the date of delivery to offer greater flexibility. To exercise this right, please notify us before the 30-day period expires.

2. Conditions for Return

To be eligible for a return or refund, the following conditions must be met:

• The item must be unworn, unused, unwashed, and in perfect condition.

• All original packaging, labels, and accessories must be included.

• The product must not show any damage, stains, or alterations caused by the customer.

Non-returnable items include:

• Underwear, swimwear, and hosiery (if hygiene seals have been removed).

• Personalised or customised products.

• Gift cards or vouchers.

3. Return Procedure

To initiate a return, please contact our Customer Care team at support@jullyvoss.com within 30 days of receiving your order, including your order number and reason for return.
Our team will respond within 1–2 business days and provide detailed instructions as well as a prepaid return label (for eligible orders).
Returned items must be dispatched within 7 days of receiving return approval.

4. Return Costs

Returns within the United Kingdom are free of charge. A prepaid return label will be provided.
For orders shipped outside the UK (if applicable), customers are responsible for their own return postage unless the product is defective, damaged, or incorrect.

5. Refund Processing

Once your returned item has been received and inspected, your refund will be processed within 7 to 10 working days.
Refunds are issued using the same payment method used for the original purchase.
Depending on your bank or payment provider, it may take additional time (up to 2 billing cycles) for the refund to appear in your account.

6. Exchanges

Direct exchanges are not currently available.
If you wish to receive a different size, colour, or product, please return your original item for a refund and place a new order.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at support@jullyvoss.com within 48 hours of delivery.
Photographs or evidence may be requested to verify the issue.
Once confirmed, we will provide a replacement free of charge or issue a full refund, including any shipping costs paid.

8. Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Care team.
An investigation will be opened with the courier, and if the parcel is confirmed lost, a replacement or full refund will be issued.

9. Cancellations

Orders can be cancelled within 24 hours of purchase if they have not yet been dispatched.
Once shipped, cancellations are no longer possible and must follow the return process.

10. Return Address

The return address and shipping instructions will be confirmed by our Customer Care team by email before you send any parcel.
All returns are received and processed through our registered UK facility.

11. Contact

For all enquiries regarding returns, refunds, or cancellations, please contact:

Jully Voss – Customer Care
Email: support@jullyvoss.com
Phone: +44 7480 736725
R&DN Empreendimentos Limited
Unit 155047 – Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom