Consumer Mediation and Dispute Resolution

Consumer Mediation and Dispute Resolution

Last updated: October 2025

In accordance with the provisions of the UK Consumer Rights Act 2015 and relevant European regulations, every consumer has the right to seek free and impartial mediation in order to resolve a dispute with a business in an amicable manner.

If you have already contacted our customer service team at support@jullyvoss.com and have not received a satisfactory response within a reasonable period of time, you may refer your complaint to an independent consumer mediation service.

UK Mediation Service (Recommended Provider)
RetailADR (The Retail Ombudsman)
Address: 33rd Floor, Euston Towers, 286 Euston Road, London NW1 3DP – United Kingdom
Website: www.retailadr.org.uk
Email: enquiries@retailadr.org.uk

You may also use the European Online Dispute Resolution (ODR) platform, which allows consumers to resolve disputes related to online purchases with EU traders:
🔗 https://ec.europa.eu/consumers/odr Jully Voss is committed to handling all customer concerns promptly, fairly, and transparently. Our goal is always to reach a satisfactory resolution through open communication before resorting to formal mediation.